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Job Description

• Receive and process phone calls and emails

• Research cases to obtain needed information to resolve inquiries

• Develop and execute tracking reports

• Communicate with internal departments

• Handle and resolve customer complaints

• Set up new customer accounts, process orders, and conduct research

• Perform other related duties as necessary

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Qualifications

• Minimum 2-3 years of customer service

• Experience with Salesforce

• Proficiency with Microsoft Word

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